Help & Support

While working with eir, we set about creating concise and engaging video content to aid in the customer experience of the new help and support platform my eir. Our aim was to bring simplicity to complex subject matters and create an effective user experience that was both beneficial and beautiful. These video themes were based upon the data we collect regarding high-traffic issues affecting customers. The videos varied from one minute to thirty-second-long videos, optimised for the scrolling content on a social media feed.